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GraceKennedy Money Services now using Mas Camp as an additional payout point for GOJ CARE grant

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Kingston, Jamaica, May 11, 2020, Persons who are collecting their Government of Jamaica CARE Compassionate Grant benefit from GraceKennedy Money Services/Western Union, may do so at Mas Camp at the National Stadium starting Tuesday, May 12, 2020.

Mas Camp will be in addition to the over 100 GKMS/Western Union locations and post offices that are now distributing GOJ CARE payments. 

First Global Bank (FGB) will also be facilitating the easier opening of bank accounts for all GOJ CARE recipients at Mas Camp. 

Since Friday, the company has been noticing the long lines and overcrowding taking place outside its locations across the island, in direct conflict with the government’s protocol of physical distancing and crowd gathering. 

The company had instituted a payout schedule based on the last names of recipients, which would allow them to collect on specific days. 

This schedule was shared via various media channels, including radio ads, tv crawl and social media, as well as text messages to all Western Union recipients indicating their specific day to collect.

Several factors have influenced the overcrowding being experienced outside the locations. 

These are namely:

  • persons not conforming to the schedule and turning up at locations when it is not their day to collect.
  •  persons turning up who did not select Western Union as their payment agent.
  • persons who have not yet received the confirmation text message from the government. 
  • persons who are eligible for payments turning up without valid IDs. 
  • persons trying to collect on behalf of others

We have enlisted the help of the Jamaica Constabulary Force, and private security companies in an attempt to assist with the crowd management. 

However, we are once again appealing to all recipients, to follow the schedule issued by the company and not go to the locations until the date and time that you are assigned. 

Additionally, please ensure you have:

  1. A valid Government issued ID (Driver’s License, Passport or Voter’s ID), 
  2. Taxpayer Registration Number (TRN) and 
  3. The GOJ Care Reference number.

We continue to urge customers to wear a mask and maintain the 6ft a part physical distance rule. 

Let us all work together to ensure the safety of our staff, our customers, and the wider Jamaica community.

 

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To use the Direct to Bank service you have to be a registered D2B customer – registration is a quick and easy one-time activity that takes place online (for existing GKMS Western Union customers) and in-store for new customers.

 

There are three (3) Phases in the Direct to Bank (D2B) process:

Phase 1: Customer Registration.

New customers must register in-store at any GKMS Western Union. Existing GKMS Western Union customers can register online: Access the GraceKennedy Money Services website using your computer or mobile phone and fill out the required registration details. The online registration website is https://registration.gkmsonline.net.

GKMS customers will have the opportunity to enter demographic and banking information supported by pictorial proof that the information presented for verification is valid and current.

After confirming the validity of their email, customers will be able to access the online portal and navigate through the screens entering the relevant information to process their registration.

Customers are required to provide the following:

  1. Basic Info – Name, DOB.
  2. Employment Info– Place of employment and employment particulars i.e. occupation.
  3. Contact info – Current mailing address, Telephone, Cell numbers.
  4.  Primary Identification Info– National ID, Driver’s Permit or Passport.
  5.  Secondary identification Info– customer will provide a second ID type of the three options stated above.
  6. Security Info– Customer required to provide secret questions and answers to secure their account and future transactions.

  7. Document Upload– All the relevant documents required to process the application is uploaded into the system. The documents have to be verified in a separate phase of the process before the customer is able to access the service.

Phase 2: Customer Verification Process

The verification process consists of actions by GKMS to validate the authenticity of the  information provided at the Registration Stage (uploaded documents+ banking information + Demographic information). This involves matching uploaded details against information available in our internal databases as well as external National ID Verification Systems. You will be contacted by one of our team members when this step is completed.

Phase 3: Start using Direct to Bank!

Once you have been successfully registered you can start receiving Western Union money transfers in your bank account. Follow these quick steps:

  1.  Call our Contact Centre at 623-6000 the next time you are expecting a money transfer to initiate the bank transfer. Calls should be placed as soon as funds are available for collection.

  2. Tell the CSR you are registered for Direct to Bank transfers.

  3. Provide the related Money Transfer Control Number (MTCN).
  4. Enjoy the safety & convenience of having funds transferred directly into your bank account.

GKMS Digital Services

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